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Just a quick thank you for the promptness to warmth being returned to our abode! Heater replacement went smoothly and is working perfectly. Please pass on my thanks and gratitude to your office staff (very friendly), Dale who came out to assess our problem (heater had gone to heater heaven) and to yourself for organising the replacement. I wasn’t home when the man came to replace but please thank him too. My husband said he did a great job.