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It was a great customer experience from start to finish with old fashioned service that put the customer first. I initially inquired about issues with my old gas ducted heating system and refreshingly there was no ‘up sell’ involved. Once the heating was fixed, I used them for a multi room split system installation and was very impressed with the product knowledge and willingness to work with me through various options. Installation was excellent – done in a day and no mess left. I would highly recommend.