Our commitment: Customer Service Page

I had a new ducted heating unit (with Ducts) installed, the whole process with all the staff was extremely efficient. They were quick with all responses & excellent with communication.The Rep doing the quote was fantastic as was the tradies ... highly recommend them.
We had a new 8.5kW split system air conditioning unit installed and couldn't be happier with the whole process. All the staff we dealt with at Maroondah Heating and Cooling were professional, friendly and knowledgeable. We were undecided at first about what type of cooling system we wanted installed. Michael came out and assessed the layout of our home and talked us through the options to find something that suited both our needs and our budget. The installation and electrical work was carried out in one day and the guys even cleaned up after themselves (they brought their own vacuum cleaner!). I would highly recommend Maroondah Heating and Cooling.
We would definitely recommend Maroondah Heating & Cooling. We have had ducted air conditioning and ducted heating installed in 3 properties and always found them very professional. The work is always completed on time and they clean up after themselves! All their staff are extremely helpful and friendly making it a very pleasant experience overall.
I would highly recommend Maroondah Heating and Cooling. Customer Service was of an extremely high standard. I would like to thank Dean, Rhiannon and particularly Luke. Luke was extremely efficient, knowledgeable and polite. Could not have asked for better service.
This is the third time I have used Maroondah Heating and Cooling (twice for cooling and once for heating). Each time, I found that their knowledge, service and professionalism from start to finish has been exceptional. This most recent time, their installation team were polite and respectful, and cleaned up after themselves (and patient even when I slept through my alarm and found them knocking on my door! LOL) I am happy to say, when my ducted heating packs it in shortly, I wont be wasting any time in getting additional quotes. Great work Team!!
Very satisfied with the quote for a replacement evaporative cooler and the subsequent installation by very competent installers. I just stood back and let it all happen.
I don’t normally praise people who come to my home to work, but I feel that I have to write to you regarding my experience with your company.I would like to commend the two young men who installed my new Evaporative cooler this morning. They were on time and their courtesy, professionalism and work was exemplary (Luke was who I dealt with and I can’t remember the other person’s name). As far as trade people go, if all were like them getting work done would be a breeze (pardon the pun).My experience with your company, from my first contact with you, the sales tech, Dean, the young ladies on the phone, the follow up yesterday to let me know what time and everyone else that I have dealt with has been easy, accurate and fantastic. They all are a credit to your organisation.
It was a great customer experience from start to finish with old fashioned service that put the customer first. I initially inquired about issues with my old gas ducted heating system and refreshingly there was no 'up sell' involved. Once the heating was fixed, I used them for a multi room split system installation and was very impressed with the product knowledge and willingness to work with me through various options. Installation was excellent - done in a day and no mess left. I would highly recommend.
The service we received from Maroondah Heating & Cooling was exceptional, and we were very pleased overall. We would definitely recommend them to family and friends.
Very good service. Came out on time to give free quote. Installation was done very efficiently. Good communication and great knowledge of products.
We were impressed with all aspects of our dealing with the company from the initial meeting for a quote to the actual installation. All our dealings were of the the utmost courtesy and knowledge from all involved. I would recommend the company to anyone.
We had a great experience with Maroondah Heating And Cooling they were quick to come give a free quote and were very knowledgeable and then came out only 2 days later to install our new ducted heating and brand new Bonaire. We couldn't be happier with their service and would highly recommend!
We were very impressed with Dave who gave our initial quote and even answered his phone on a weekend to assist us with a query. The men who came to install the unit were excellent and when an electrician was required unexpectedly they arrived within an hour. We were initially booked in for a 7 day wait for installation but the team were able to move us to an earlier time which was fantastic! Reception staff are also most happy to help with queries. A very positive experience.
We recently had a new heater installed and I wanted to let you know how pleased we are, both with the heater and the staff who consulted for, and installed the heater.The consultant, Dave, was extremely helpful and spent a lot of time running through our options. He was a pleasure deal with and we look forward to meeting with him again to address our needs with an upcoming extension.The installers were also a pleasure to have here. They were extremely polite, worked quickly and kept everything clean in the process. The heater works beautifully and we couldn't be happier.Thanks again!
Very happy, thank you, the guys were easy to have around, polite, respectful & did great job as far as I can tell. Happy (and warmer!) customer.
Kevin & CatharinaKevin & Catharina
Thank you for the Compliance Certificate. Also a big thank you to your company for your prompt and efficient service.  We will certainly be using your company again if the need arises.
Excellent and quick service, ducted heating installed one week after very competitive quote. Excellent workmanship
fitzgeraldf fitzgeraldf
Excellent and prompt communication, timely quote and install. Reasonable price as well. Very happy with serviceLovely to deal with
Alan – Glen IrisAlan – Glen Iris
I just want to send you a note to acknowledge the professional service of your staff. It started with Sarah whom I spoke to when I called to place the call. The service department was busy so she immediately took the details in a very warm and professional manner, gave me the estimated time and said Brad would call half an hour before arriving. Sure enough Brad called to say they were on their way this morning and he and Sushil arrived to service our heating unit. They too were very professional, and went about their business confidently. They left their boots at the door when inside, explained exactly what they had checked and found. The result? A very satisfied customer who would recommend Maroondah Heating and Cooling in a heartbeat. This says so much for your “brand”  Stuart and the values that you as a leader hold. A renowned brand expert asked one time “What is brand?” The answer - It’s a feeling in the gut. Your staff made sure that not only was the job done but the way they went about their jobs with a caring approach ensures that you have a very satisfied customer. I can ...
We are very pleased with our new split system - it looks great. Also, just want to acknowledge the workmen on the day - they were very polite, friendly and professional and needless to say we are very happy with Maroondah Heating and Cooling.After an 'unpleasant' experience with a previous Heating and Cooling company (of which the sales rep actually lied regarding working with subs just to get the job) we are so relieved that Maroondah Heating and Cooling once again restored our faith in customer service.

Top class service, excellent business people. I had no problems with them. I recommend them to everyone who needs a heater.


Extremely professional stress free and installers are above excellent especially their conduct whilst working couldn't be happier, such a nice change compared to other projects I've done with other companies.


I would recommend Maroondah to anyone. Everyone I dealt with from Dean who came and quoted to the great team that did the install, and the office staff who answered every query I had were just fantastic.


I couldn't have been more satisfied with the quality of initial contact, quote and final installation, definitely a Company I would recommend to anyone needing heating or air conditioning, thank so much guys for being so prompt, courteous and fine attention to detail. Great work.


My wife and are are very pleased to recommend this company for excellent service. A representative inspected our property within 24 hours and supplied a very competitive price. All our questions were answered promptly and the install went smoothly. We are very happy customers and would gladly recommend Maroondah Heating & Cooling to anyone requiring heating and airconditioning installation.


Great company to deal with - Dean was very professional and down to earth and helpful. The whole process was very smooth and they catered to my timeline needs very well. Very pleased to recommend them.

Very good experience. Customer Service Staff very friendly. Dean came to give me my quote on time, gave me good advice and prompt provision of a detailed quote. He made extra effort to get me booked in as soon as possible to replace my old heater which had died. On the day of installation the guys who attended rang in advance to say they were coming. They were polite and did the job in a timely manner and cleaned up after themselves. Very Happy
Excellent experience dealing with Maroondahair, made the whole process very easy and supplied a very neat installation, They were very thorough in their original quotation and job evaluation.
Quite competitive on prices and professional on services ! I think they do what they say and say what they do! Quite transparent on how they work and I was quite impressed with their care for customer satisfaction!

Very professional right throughout the whole process, Dean checked out our old system, worked out a price. We went ahead straight away, didn't bother getting a quote elsewhere. The installers Luke and Rats? were very courteous and respectful, cleaned up and took away the old system, couldn't ask for more.Highly recommended.


Our sons were home when Brad called and they both commented on his polite manner and efficient way he attended to the problem. He then explained what he had replaced and why it needed replacing. I have spoken to Brad on the telephone and from our conversation I feel more than comfortable in calling MH&C to have him carry out any future servicing. From my point of view you have a very professional organisation that is focused on customer satisfaction.


Very professional team & excellent service. We had a new split system installed and were very happy with the quote and the installation team. I would highly recommend Maroondah Heating & Cooling.

Another Happy CustomerAnother Happy Customer

Just a quick thank you for the promptness to warmth being returned to our abode! Heater replacement went smoothly and is working perfectly. Please pass on my thanks and gratitude to your office staff (very friendly), Dale who came out to assess our problem (heater had gone to heater heaven) and to yourself for organising the replacement. I wasn't home when the man came to replace but please thank him too. My husband said he did a great job.


From quote to install they were excellent.Dean spent well over an hour on the quote, discussing our requirements, checking underneath the house and measured all rooms to ensure the correct unit and associated services were quoted.Wade and his team of 2 other installers – arrived on time , were professional, courteous, and clean (Took their boots off when ever in the house and vacuumed and cleaned up after them). The completed the install (heater and new ducting) in one day and took the old unit, ducting and any rubbish with them. They took pains to ensure that the enlarged return air grill & Box took minimum space in the linen Closet and was finished off professionally. Payment was easy and no hassle. Given my experience I would certainly recommend to anyone considering purchasing a gas ducted heater.


The team did an excellent job all round. I'd highly recommend Maroondah H&C for anyone looking at replacing their existing unit.


Very professional and efficient. Polite tradesmen who did an excellent job and cleaned up after the job was completed. Would highly recommend Maroondah Heating and Cooling.


Very professional from the beginning to the end of the installation. Did a replacement of a very old ducted heating system with new five star unit and ducts. Great customer service experience and would definitely recommend Maroondah Heating and Cooling. Team arrived on time, took all the old away and showed how the system works.

Christian Christian
Hello,Thank you to Brad and Luke for the service they provided this morning.I received a phone call with an estimated arrival time which they met, both guys were very friendly, explained what they were doing and provided feedback on what they found and did on both of the appliances that they worked on.Thanks also to Vanessa for taking my initial call and arranging todays callout.RegardsSimon Trease. 
P. LeFevreP. LeFevre

Thank you.  I am impressed by the way you do business.

Brad arrived when he said he would, proceeded to do the job and gave me information as he progressed, and explained the position with the replacement of batteries in the unit. He also applied the pensioner discount to my invoice without me requesting it.  He is an asset to the company.

Best wishes for Christmas and the New Year

P. LeFevre


Hi Daniel,

Just wanted to send a huge thanks for getting our cooling in yesterday in time for my wife's return from hospital. Cooling seems to work great downstairs as well which is a massive bonus. Also just wanted to leave some feedback on the guys that came out to do the job. They were very professional, respectful and polite and kept us in the loop on how things were going which was great. Couldn't recommend you guys more and I'm glad I went with my gut instinct in choosing your team to do the job. Thanks again.


Mark & FridaMark & Frida

My thanks to Luke and the team, extremely happy with the installation and service given.Big job and a big effort by the team.Thanks Dave,

System works great, wife keeps complaining its too cold :)Loves the App, got home from work today to a cool house.

To all at Maroondah Heating and Cooling Merry Xmas have a great break and all the best for 2017.


I was really impressed with this company. They took the initiative to call me when I left a message with Brivis to say that I wanted to replace my GDH unit. They were always prompt with their attendances and efficient over the phone.


My wife and i were very happy from the initial salesman through to the finished installation. The company was very professional in explaining the whole process ,much more so than other companies we had in to qoute.the work performed was very neat and tidy and the installers were hard working .the job was completed in under a day.very happy.

mattf835 mattf835

We recently had our ducted heating replaced and the experience was nothing short of wonderful. From quote to installation, there were no hassles and the friendly team took care of everything. The work was very thorough and detailed. We are very satisfied with the results and would recommend this company to anyone! Thanks guys! Very happy customers!


Returning customer. Excellent service, contractors very tidy, prompt and efficient. Follow up to fix minor issues was excellent.

Raymonda, CroydonRaymonda, Croydon

Yes would recommend this company, everything was as we were told, no problems with communications and all staff were excellent.

Another Happy CustomerAnother Happy Customer

MH&C installed installed a ducted aircon system and two splits in our home during an extensive renovation. The team had to work in with the builder as the project was staged. We found MH&C very well organised, were supportive in working with our schedule and all the team was very polite. The workmanship was great and they took great care of our house, cleaning up after themselves when jobs were finished. I have already recommended 3 people to them will continue to do so.

Another Happy CustomerAnother Happy Customer

Yes would recommend this business, we have used this business before everything was as great this time as the last.came on time and cleaned up very well the guys could not have been better. cost was as stated nothing hidden.

Another Happy CustomerAnother Happy Customer

Very happy with this company. Professional and courteous, our evaporative cooling was installed by Dale & Darcy last week. The boys were excellent, went about their work quite diligently, cleaned up after themselves. The salesman (Dean)? was also very helpful in his explanations and so forth. I would not hesitate to use them again.

Another Happy CustomerAnother Happy Customer

From the initial contact with Dave and then his professional and expert advice in solving some complicated issues I had in replacing an old heating unit I could not fault the service I received from Maroondah Heating & Cooling, plus the professionalism of Aaron & Luke in installing the new unit could not be faulted, they were friendly, efficient and cleaned up before leaving. I would have no hesitation in recommending this Company which I have already done with a friend now having a new heating system installed and he was suitably impressed with the service he received.

Tony and HelenTony and Helen

I would just like to commend your staff, both the boys on monday and Geoff today. Its such a pleasant change to have polite, efficient nice people come to work on our property, thank you. It seems these days you only hear about complaints, so i thought it would be nice to give positive feedback.

Thanks again tony and helen.

The first contact was very Professional, and as the process of accessing & replacing our 25 year old Brivis Ducted Heating Unit unfolded, the professionalism of the Team was great. They were friendly, efficient & extremely clean(some Trades are not).We were able to have our old unit replaced quite quickly, considering that July 2016 was particularly cold.

Thanks Jane

Initial office contact was pleasant. The quote & follow up with Dave was prompt & professional. Tradesmen were also prompt polite & professional in their work . Despite the challenging weather they completed the job efficiently as possible.

Thanks Sue

Tracey Tracey

So it's heading into July and I've purchased a new 'older' home with scant in the way of heating or cooling and nothing at all in the bedrooms. One phone call and it was all arranged. Followed up by knowledgeable and patient advice and presto by the time I actually moved in it was installed. Well done!!

Dave and DaleDave and Dale

Hi , I recently had ducted heating done at my house. Dave came to give the quote was so kind and pleasant with lot of patience and exactly knew what I wanted I would say anybody want to have quotation done should request for Dave and the installation person Dale was so good knew what he was doing .Excellent job done did the cleaning and everything . Would recommend to people. Dave and Dale

David LDavid L

Hi Daniel,

I had the boys over to install the heater at my place on Monday and to say I’m impressed is an understatement – I pretty much couldn’t find any trace of them bring at my place!! Except the duct in the ceiling haha- I can’t hear the heater when its on at all- they were very quick too -- very very impressed and will be recommending Maroondah to all that cross my path.

Very much appreciated Daniel – Thank you

Kind Regards,David L


We received on the spot advice and pricing from a very knowledgeable representative. The office team were also very helpful and proactive with their communications. The process was so easy for us and we love our new heating system. Thank you!



Fiona, can I just say how impressed I've been with the service I've received from you and your colleagues, from David, and from the guys who came out and did the work today. Absolutely outstanding in every regard - and I'm a fairly tough crowd, having worked in customer service myself for many years. I'm particularly grateful that David was able to ring around and arrange installation at what I understand was very short notice. That was very much appreciated.

Thank you all for a brilliant job. Really well done.



I just wanted to thank you and your team for the wonderful and very quick installation of our new heating unit. We were very impressed with the professionalism of you and your team throughout the whole process; from the friendly knowledgeable admin staff, yourself for the very fast response to our request for a quote and the guys who installed the unit who were very professional and did a great job. We are so happy with our unit (and with being warm!)

We will not hesitate to recommend your company to anyone!

Marck818 Marck818

The customer service was outstanding and staff very pleasant to deal with. The technicians were very punctual and also great blokes, friendly and efficient. Would highly recommend them and will now use Maroondah heating and cooling to service our air con and heating.


Maroondah Heating & Cooling installed reverse cycle air conditioning for us. They provided excellent and clear advice. Service and installation was of high quality and staff were very professional.

Trish McKeownTrish McKeown

A very big THANK YOU to Rinnai Australia - especially the wonderful Jan, and all the team at Maroondah Heating and Cooling for my newly installed gas ducted heating. After several heartbreaking weeks, Jan and Glenn at Maroondah Heating and Cooling came to my rescue and I'm now the very proud owner of a Bravis 6 star, zoned heating system - at last, I can relax in a warm home, with touch pad control.

I couldn't be happier. Thank you guys so very much.


Please pass on my thanks to the guys who did the work!  It was a pretty marathon job, and the weather wasn't being particularly pleasant, so we really appreciate all their effort.  The whole team has been really great to deal with.Cheers,Kevin

John and GayeJohn and Gaye

The weather didn’t help at first but held up for what turned into quite a big job. The boys didn’t leave until after 6 last night. We were impressed by the professionalism shown by all who entered our home and the respect they showed towards it, especially given the wet conditions. Nothing was any trouble and they certainly gave us no cause for concern, a big “Thank you” to all of them.The finished product looks really good (glad we renewed the evap cooling vents). The outdoor unit doesn’t look out of place and there is still room to get around it even though it is off the wall a bit. The true test for the air conditioning is next summer of course, but the initial running up of the heater was something else. We can’t remember actually being warm in our house! The warmth was all but instant and comfort levels reached very quickly. So far so good then, we are pleased to have chosen the units we have, we think they make a good combination. Thank you for your initial help in putting the quote and recommendations together, also facilitating ...

I recently had a ducted heating and evaporative system installed by Dean and his team at Maroondah Heating and Cooling.My evaporative application was a difficult and complicated installation. The unit needed to cool a single room of approximately 18metres long, 6 metres wide and 3 metres high. The room has cathedral ceilings with exposed beams and exposed corrugated roofing with no roof cavity.There were a number of potential issues such as unit and airflow noise, balance of the airflow as well as the number and aesthetics of the outlets. I had 4 of the other larger companies refuse to undertake the job due to the difficulties in planning and installing the right unit to overcome the above issues. It was just too hard for them.Dean came highly recommended by a plumber friend of mine.I was ecstatic with the enthusiasm and professionalism, as well as being pleasantly surprised at the pride and effort taken by Dean and his team in the planning and the actual installation of the most suitable unit to ensure the system worked and looked as I wanted it to.The ducted heating unit, whilst a basic installation was also installed to a very high standard and works very ...
Excellent advice and service. Willing to spend time with you to ensure you get the best possible outcome. The tradesmen they use are extremely polite and professional. My Panasonic air conditioner is perfect for me. Would recommend this company to everyone.
Upgraded my old Brivis Gas Ducted Heating unit which included their suggested modification to original ducting for better efficiency and which was not considered by competition for the job.Professionalism strongly evident throughout the organisation. A very satisfactory outcome
Maroondah Heating & Cooling installed a Braemar Ducted Heating unit for us a few months back and we were so delighted with their service we had no hesitation in calling them again when our Breezaire Ducted Cooling failed after 29 very good years. We had them supply and instal a new larger Breezaire and the service was equally as good as the first time. The installers were prompt, very respectful of the house and very clean in their working manner. We would not use anyone other than Maroondah Heating and Cooling and recommend them highly.
Bought an Actron air conditioner and Brivis gas ducted heater. Very happy with the performance of the units, and with the service (both the quote and installation). Price was also more competitive than the main other contender.
Upgraded both our old Brivis Gas Ducted Heating and Evaporative Cooling systems. Excellent service from start to finish. Workers turned up one time and very professional Would highly recommend
Hi Stuart, I just wanted to take the time to thank you and the team for a great service. The installation was performed on Tuesday and took less than a day. The property is effectively a triple storey town house with no access to the rear courtyard other than to go through the house – so it made it challenging! The heater was installed under the house and the ~130 kg add-on in the rear courtyard. Dean was thorough with his assessment, great to deal with, provided value-add suggestions (which I took on-board) and constantly kept me informed along the way on the design and cost even after I requested a late change to the initial design and after the initial quote. It was his practical approach, honesty and his ability to identify opportunities for the customer that resonated with me. Dayle led the installation at the property. The installation was efficiently executed and the team was very mindful of not leaving the floors and walls dirty (even though it didn’t bother me – collateral damage as far as I am concerned). But I was impressed with the effort to minimise this compared to other installations I have experienced ...
Hi all I wish to extend yet again my highest complements to your company for the excellent ongoing high standard of efficiency and positive hands on approach to your customers. More so when it extends beyond the initial installation process and into the realms of small pedantic adjustments, (in my case). I make it a point to raise your companies name in conversations where the subject of heating and cooling comes up. I am grateful for your attention to detail and understanding.Please accept my grateful thanks for your patience and time in your after sales service, something becoming all most mythical in the 21st century. I apologise for the lateness of this e mail for my most recent installation adjustment which took place last month.Yours faithfully,Jan
We just got a Braemer evaporative cooler installed. We highly recommend Maroondah Heating and cooling for any heating or cooling installation. They were highly professional and infact they came to install just 3 days after Christmas. Mr Dean came to give a quote and he was extremely professional. Luke came with an other guy (unfortunately forgot his name) for installation and they were extremely good. We have already recommended them to a couple of our friends and we would recommend them to anyone.
sought 4 quotes for a new Evaporative system from 4 separate companies, Maroondah H&C won out with professionalism, & price. gave me an install date and kept to it. the installers where professional, clean and courteous. cleaned up after the install (with their own vacuum) and ensured all rubbish was removed. since install have had a number of days where the system was used and was elated with the result. I would highly recommend Maroondah Heating & Cooling
From the quotation to the installation the service was great and they worked around issues I had with a renovation so to sum it up a great buisnes to deal with
Efficient, came to quote and install the split system when they said they would. Pleasant to deal with. All installers helpful and polite. Took away all packaging
Good service, very helpful and knowledgeable and easy to deal with. Would highly recommend them.
Great service and support from the team. Installation was a quick turn around from quote to in-place. We used them for both Heating and Cooling this year. The installers they had were also fantastic and cleaned up after themselves and were mindful of our labrador not escaping.
Very positive experience - competitive price and all staff involved were very friendly and efficient.
The whole experience with Maroondah was very easy and stress free. Dave provided expert advice and gave a detailed quote on two Brivis evaporative systems that were configured for the layout of our house. The installers did a great job and even tidied up the mess before leaving. The installation also included interfacing the existing Brivis central heater and everything works extremely well. Finally, the Accounts team completed the experience by sending the invoice and warranty information.
My total experience with Maroondah Heating & Cooling was well above expectations, from the office staff to the onsite representatives. I would not hesitate recommending Maroondah Heating & Cooling they are great.
Last year they replaced my ducted heater and this week they replaced my evaporative cooler. Both times I found their customer service to be superb. Even before I decided to use their service, they were very patient in going through my options with me. Their work is efficient and of an excellent standard. I must say both times I had hiccups and accidents, but they were quick to rectify them.
Our 23 year old heater died in the coldest winter week for 60 odd years - timing! Maroodah Heating & Cooling returned my inquiry promptly, and were able to help out within a reasonable time frame from quote to installation. Very professional staff from admin to sales to plumbers. They recommended a suitable appliance with which we are very happy - should have switched units well before breakdown for the economy and heating effectiveness. Price was competitive, work exemplary.
I have been self-employed for over 40 years and found Maroondah to offer all the services that I would expect from a top quality established business. I would use them again and again if the need arose. They were very easy to work with and totally reliable in every way. Great job Maroondah it was a pleasure working with you
Everyone I dealt with was most obliging! The calculation and advise as to what was best suited to my requirements proved to be most accurate. The installation was performed by responsable and pleasant trades in a timely manner and just as promised
Excellent service from office to on-site attention to problem. New heater installed with a minimum of fuss by experienced installer who was polite, informative and most helpful. We would have no hesitatation in recommending Maroondah Heating & Cooling for all your service and installation needs.
Recently Dale and his crew installed a new ducted aircon system upstairs in our home. They did a brilliant job and were professional, efficient and courteous. Glenn who quoted the job, was professional and thorough in ensuring we had the best system at the best price. Thanks also to Fiona and colleagues in the office for their professionalism. This is the second time we have used Maroondah Heating and Cooling and highly recommend them to others.
Recently Dale and Daniel installed new ducting and 6 star heater in our home. They did a brilliant job and were professional, efficient and courteous. Dave who quoted the job, was professional and thorough in ensuring we got the best heating system for our home. Thanks too to office staff Fiona and colleagues for their professionalism. I highly recommend Maroondah Heating and Cooling to others.
Had a Brivis evap cooler fully installed, it was a better price than others had quoted. Information given and install times was helpful and they were true to their word with dates and times. Staff are good to deal with - Highly recommended.
Entire heating system needed replacing. Could not do anything other than heap praise on every single facet of the process. All staff were helpful, friendly, thorough, punctual, knowledgeable, polite and considerate. And if that is not enough, I had a deliciously warm and cosy home at the end of the process. Would not hesitate to highly recommend the company to the fussiest of people; indeed, I have done so.
My installation had some challenges, arising from my house layout, which were overcome. Very happy with the job done and the follow up service.
True to their word, they did a great job with our replacement Brivis heating and cooling units. Punctual and courteous, we would highly recommend Maroondah Heating and Cooling to all our family and friends.
Attention to detail by the helpful and informative staff. Accurate product description. Competent tradesman who arrive on time and inform the customer about any product inquiry during the installation. The office staff are helpful and assist with all matters concerning clerical administration efficiently. I would recommend this company with complete confidence.
Maroondah Heating provided excellent service from the discussion of a suitable heating/cooling system for my home to installing it in a most courteous and efficient manner. All appointments were punctually kept and personnel were professional and friendly. This was in stark contrast to two other firms who after attending for what was initially a repair job, failed to keep appointments, return phone calls or follow up when it became necessary to replace the whole system. I highly recommend Maroondah Heating and Cooling and will certainly deal with them in the future.
I found all the people I dealt with at Maroondah Heating to be friendly and helpful. Our heating stopped working over the cold snap and they tried their best to come and fit the new one ASAP. The installers - Luke and his guys were very polite. They were careful and considerate with my property. I would recommend this firm to anyone
We had a great experience with the team from Maroondah from the staff on the phone, in the office and the installer. Would highly recommend such a great organisation. They made the whole process quick, easy and affordable.Thanks to the whole team.
After having a local company tell us that the Evap cooling we wanted was not possible as were had limited roof space. Maroondah Heating and Cooling looked out of the square and successfully installed it. Wade and his team of installers arrived on time and got the job done. They were very professional and I would recommend them to anyone.
I'm a very happy customer and would highly recommend this company.My ducted heating died and I was about to go on holidays. The guys came and gave me options and the office girls provided quotes the same day. I was able to make arrangements for the installation the day before I returned from holidays. It all happened without any problems!No mess, no fuss. Seamless!!!The value add here for me was the on-site advice given by Dean on best type of unit for my needs. Then the follow through from the girls in the office to make it all happen. Nothing was too much trouble.Thank you!!
Spoke to Dave at Marooondah Heating when my ancient heater went on a blink. Dave just came over, did an inspection and offered to replace my complete system including ducts with added zones etc, with a Brivis one. A date was fixed and price agreed upon. The rest was like clockwork, and the installation was completed way before time - well it is winter and we did not spend a single night in the cold, thanks guys!!Happy to recommend their service to anyone who is looking for the best!
We were very impressed with the time and planning that went into the quote to replace our 35 year old central heating unit and ducting. Also the fact that there was no sales pressure and everything was explained in detail. Tradesman on the day were polite, tidy and organised, and answered any questions that we had. We had used this company 6 years ago for evaporative air con and were pleased with the the way the job was planned and implemented
We called Maroondah Heating and Cooling to repair our old ducted heating system, the technician that came was on time and extremely informative, even though our old unit had to be replaced he explained why and made the necessary arrangements to have our unit replaced. They helped us make an informed decision and a time and date was made for the job to be done that week, a very easy changeover. we were very impressed with all the people we dealt with at Maroondah Heating and Cooling and would use them again and highly recommend them to anyone.
Sam GSam G
The guys did a great job and even handled a few tricky things that others might have complained about. They had done our ducting prior so i preferred to use the same co.
Excellent service, installed heating/cooling when they said they would with no fuss and no mess, terrific installation staff. Also excellent reports about after sales service from Family and Friends
I had a heating unit replaced recently, although the price was not the best but reasonable and the service was just brilliant! First, Paul who provided onsite quotation had thoroughly explained the replacement procedure and figured out a way to best install the unit, and this is really reassuring! On the day of installation, I had Luke came over, He s work was way beyond my expectation! He got rid of the old unit, leveled and paved the floor, installed new unit and even replaced nearly half of the duct (which was not included in the quoto,just because I asked if he can clean the front end of the duct and he replaced nearly 10 m duct! Big big thank you to Luke) for me in just one and a half hour! Excellent Briliant well done job,Luke!
They were great with their service of installing air conditioning into both properties and were very efficient in the installation and the guys were very courteous.
Really good company. I had called 5 people to get quotes, and only two actually called back. The other company came over and had a cursory glance at my broken down 30 year old system and named a price on the spot. Maroondah Heating and Cooling actually spent time doing a proper quote, checking out the old ducts, diagrams of the house and then gave me a quote that was $500 better!The guys who came and did the install were great too, inspected all the old ducts and explained that even thought they are old, they are fine, and then exactly why they are fine. Cleaned up after the installation and were considerate of my husband who was working from home that day too. And a very quick job as well! There was only a two day wait in booking it in and installation. Would totally recommend, even though they were booked out for a week for the initial quote, it was worth the wait.
Customer service excellent from reception, then Stuart who arranged for Dave to visit who was thorough and convinced me that he new what my best option was, ongoing communication re installation was prompt and professional and Justin completed the commissioning effectively -I highly recommend this organisation
Maroondah Heating and Cooling has friendly, knowledgeable people and great service. Easy to deal with and the guys cleaned up when they finished the job. Will recommend them to others.
Our heater died in the middle of winter, and having a 6 month old baby, we wanted a new heater ASAP. They were Fantastic, they understood my concern with not having heating. I rang them at 4pm had a salesman at my house 8am the next day and installed the heater that day. The plumber that did the job, worked in the pouring rain to do the work, and as a result the inside of the heater got wet, so he stood there with a hairdryer under a brollie to dry it out and said "i wont be leaving till it is dry and safe to run". The job took a few hours longer than normal due to the weather.Some company's i rang said they will be able to come and have a look on Monday, and install Tuesday or Wednesday. But for this company within 24hours !!

Approximate cost: $2100

Our 40 year old central heating unit was dying and I rang a number of places to get it replaced. Maroondah was definitely the best. Turned up on time, very professional, knew exactly what to do for a job that was not straight forward. Tradies were good too. Excellent job with great service.

Approximate cost: $2500

Its been very delightful dealing with Maroondah Heating Services, right from when I had Daniel come out and thoroughly go through and check what was required with me and explained the best option. Josh was a very easy going young man who worked solid all day long, everything I asked he explained to me which gave me confidence and assured me of his knowledge of installations of heating systems. There was no mess left behind and I was really happy to see the old unit being taken away and thrown out. The customer service team who I spoke to were all extremely helpful to assist me with my enquiries. I can honestly say it was a very positive experience dealing with Maroondah Heating & Cooling and I will highly recommended there business to anyone.
Chris Dennis, Surrey HillsChris Dennis, Surrey Hills
Dear Daniel and Stuart,we've had our heating/cooling unit for a while now, and I just wanted to let you know we are really happy with it. It heats the whole house or just parts of it as required, it is fairly quiet, and very efficient at heating the house quickly when needed.We have only used the cooling on a couple of occasions so far, but again it has performed way beyond our expectations.Despite the hassles of additional boxing in, installing three phase power to the property, and lowering the ceiling of our bedroom to make it all fit, we both feel it was well worth the effort to get a system that does the job and does it well.So thank you for your expert advice, and quality installation. We wish you and all at Maroondah all the best for your future success.Best regards,Chris Dennis, Surrey Hills
These guys ripped out and replaced my gas wall heater, and changed over my gas hot water system to an instant system.I found them to be good operators - reasonable prices, all contractors showed up on time, and were good to deal with. They also took the time to explain everything along the way. I've had the equipment installed and working for about 9 months now and everything has run well.

Approximate cost: $5000

These guys turned up early, not late, they got as many guys on the job as needed to get it time efficiently, effectively and in a timely manner. They were very nice and willing to chat a little while still getting the job done. They were friendly, adaptable and respectful. And at the end they took me through to show me everything, so that I knew how to use things after they left. And they offer 6 year warranty on their work.
We recently had our home installed with evaporative by Maroondah. We were very please with the work completed particularly the way Daniel Brooks explained everything. He was very professional and informative. I found him quite outstanding compared with other salesmen. I will have no hesitation in recommending the company to my friends and family. We were very pleased with the service provided. Helen & Jeff.
My husband and I were delighted with the service from Maroondah Heating and Cooling. From the original email requesting a quote, the representative (Dave) who advised and quoted on the system best suited to our needs, through until the unit was installed by the team from MHC, led by Dale, we can only advise it was first class all the way, The office kept us well informed from start to finish and we can only add it has been a pleasure to work with this company ... just need to deal with this company ..just need some warmer weather to check out our new Daikin.
Had an install last week, the installers and electricians that were sent around did a great job neat professional job, very happy with the outcome, being a tradie myself its great seeing people take pride in their work and doing a great job.
The team at Maroondah Air have excellent service, right from receiving my quote for heating, the installation and finally how easy it was to redeem the cash back offer. Dale and Joe did a fantastic job on the installation, they were both very professional and knowledgeable in the positioning of the heating unit and heating vents and how the system works. Although we haven't had many cold days yet, I found the system warmed the house very quickly, and am glad I am prepared for the winter months ahead. The cash back offer is great, and the process on-line was very easy to follow and I was surprised how quickly my application was processed and payment received.Extremely pleased with everyone who was involved.
Supply and installation of ducted heating unit and removal of existing - the sales person was very clear and explained everything, the installers were courteous and helpfulApproximate cost: $2200
I had MHC install a ducted heating unit. Installation was no fuss and the installer did a great jobApproximate cost: $2500
Air conditioning to upper storey. Was a complicated job, but they found a way to install and were very courteous and did great work. Fantastic service.Approximate cost: $10,000
These guys supplied my multi-spilt Daikin air conditioner. From the word go they were very professional starting with avery detailed site survey and honest/practical recommendations that suit our needs (three bedrooms incl kids usage) perfrectyly. Highly recommend !! If you can, get Dave to handle your enquiries.Approximate cost: $6,500
Bob ScottBob Scott
Our ducted heating service broke down with only 4 days to settlement and final inspection on our house we sold, causing us mega stress. Luckily the technician who came to check the old unit recommended Maroondah Heating and Cooling. Their representative, Kirk, came out first thing the morning after our distressed phone call, quoted on the replacement system, took photos of where the unit was supposed to go in the roof and the next morning at 8 am Danny and Sam came to install the new unit, knowing exactly where the unit was to go and what to expect because of the photos. They had to go in through the roof, took out the old unit, installed the new one and connected up to the existing ducts. They were very efficient and clean, I was worried about damaging internal ceilings or walls that close to final inspection (which had happened previously when tradesman were up in the roof cavity) but not a single mark. The guys even removed their workbooks before entering the house so they would not mark the carpet! They also took away the old system, so not a trace was left of any work being done at ...
This is the 2nd time Maroondah Heating & Cooling have done work for me and I have no complaints. While the installation did take over 12 hours (mainly due to a 2 hour interruption during the day which was not the technicians fault), the technician did not want to leave until the job was finished - and we are very happy with the result.Approximate cost: $6000
Installation of a Brivis B20 central heating boiler.Installation staff were very friendly and efficient.The installation was completed in under 2 hours.

Approximate cost: $2250

Our ducted heating unit ended up with water damage after last weeks hail storm so needed replacing. I didn't hesitate to call Maroondah heating & cooling as I've used them in the past, they have always been exceptional. Half an hour after my call Kirk arrived to give me a quote, he said the earliest they could install was Friday, 2 days away. After he'd left I called the office to book in the replacement, I explained I have one year old twins & that replacing the heater was an emergency. I was told they would call me back to book it in when Kirk returned with the paperwork. 15 mins later they called to say they had reshuffled Wednesdays bookings around so they could come out that day between 12-1pm to install the new ducted heating! They arrived just after 12pm & 2 hours later it was all done! Exceptional, outstanding service.

Approximate cost: $2360

We had a ducted heating unit replaced.They were fast, efficient and had the job done in less than week from when I first called the office.From the office to the salesman and the workmen the company was extremely professional, knowledgable and friendly.They were on time and cleaned up when finished.I would have no hesitation in recommending them.

Approximate cost: $2,400

We had our underfloor ducts replaced for our ducted heating as they had been in for 23 years and had deteriorated. Also we needed the configuration of the duct work to be altered to cater for an extension which had been added.Maroondah Heating and Cooling were amazing!From the first phone call enquiry to completion of the job they were efficient. They arrived exactly on time as arranged, both for the quote and for the start of the installation. They cleaned up at the completion of the job. They were courteous and informative.All in all I would definitely call them again when we need to purchase a new furnace or require any future ducted heating/cooling work.

Approximate cost: $2400.00

Ducted Heating with add-on cooling for new build.A few issues along the way, but dealt with respectfully. It did take some time to commission the A/C unit, but Maroondah heating took ownership of the problem and worked around my schedule.My only negative is that I requested a quote for complete installation, which I received and accepted, but then I was asked to prepare the ground for A/C install. i.e. Level the ground and provide concrete slab.After some 'negotiation', and a delay to the install, we met half way where I levelled the ground but Maroondah heating provided the concrete slab.Overall the system is working well, they came up with a design that other suppliers couldn't, and despite the hiccups I am still happy with the service. Also the team that came out to do the work were friendly, respectful, and left the site clean. I wish I could say that for other trades.I would definitely use them again, but I would be a little more diligent when checking what is and isn't included in the quote.Approximate cost: $15000
Very long established reliable firm. Quality products matched by quality work and complete assistance. Have used them for heating and cooling and we are very satisfied. Would highly recommend them.Approximate cost: $3900
supply and Installation of Bonair VSM65 evaporative cooling unit.I would like to thank Dave Cullen for his outstanding attention to detail and friendly approach, it was his professional attitude that mad me choose Maroondah heating and cooling.Approximate cost: $3800
We had ducted heating installed and from the quote to the final completion of the job, the service was excellent. Very good workers and staff over the phone with very good communication and updates. Highly recommended.
Installation of Evaporative Cooling, Great job , plenty of communication , friendly , informative staff , a good projectApproximate cost: $5000
Replaced old with new evaporative cooling system, fixed a few ducts. Easy quote, installed within 3 days of quote. Excellent communications, professional installation - cleaned up after themselves and left no rubbish behind.
Supply and installation of a split system air conditioner with the compressor/fan component mounted on the wall over a installed water tank. Great job, quick, clean and friendly. From Quote to installation it was only 4 working days and good follow-up on completion regarding satisfaction.Approximate cost: $3900
Evaporative Cooling installed. They were very efficient and all staff were very friendly. No hassles at all which is refershing in this day and age.Approximate cost: $3700
The guys installed new Evaporative Cooling for me. They arrived on time, cleaned up and left no mess. They even replaced some broken tiles on my roof. Thank You. I would recommend them to anyone. Good quote.Approximate cost: $3,500.00
Contacted Maroondah H&C for a quote on an evap cooler install. I know from experience the industry is full of cowboy installers, and I am very fussy with the trades I use on our place. We used Maroondah a few years back for a small AC job on a rental property, and following their good service then thought we'd give them another go this time round.Good to see nothing has changed - from first contact/quote with Dave Cullen, right up to the install with the other Dave & his crew, I still just cannot fault these guys!Communication was fantastic, quote Dave actually arrived early for the quote & install Dave was bang on stated arrival time.Install Dave & his two guys did a faultless job, absolutely no mess inside or out & also removed all their own rubbish. A real tradesman, not the 'get in & get out' type I was worried about getting.While you will always find someone to do your install a bit cheaper, trust me they won't do it better!Good job guys, already recommended you to several others - something I don't do unless I know they will get the same service we did.
The team came and evaluated our needs then organised and completed the installation of a new split system. The turn around from quote to installation was super quick considering the time of year. The guys were very knowledgeable of the product that would best suit our needs and how best to position the external unit for maximum efficiency. We're very happy with the service overall.
Install two air conditioners. From receiving the quote to the workers being very friendly and efficient and cleaning up the mess it was a positive experience.Approximate cost: $6500.00
I was supremely impressed with the service I received from the start. From the moment someone was sent out to evaluate my heating needs they were friendly, informative and professional.When the install went ahead the team sent out were very polite and respectful of my home. They were quick, cleaned up after themselves (including vacuuming my floors below the install) and made sure I knew exactly how to operate my new heating system before they left. They also made sure I knew who to contact if I had any problems or queries.Quality install which made me appreciate the value for money for the service provided and have full confidence in the product we had installed.
Installation of Evaporative Cooler Great price, friendly, professional and installation on time with no fuss.Approximate cost: $3900
refrigerated airconditioning installation (split system). Excellent service and would recommend to anyone.
Dave the owner was very friendly and helpful when he was doing up a quotation for an evaporative cooling unit. The crew who did the installation were ok overall.Approximate cost: $5000
We had an evaporative cooler installed, they were punctual, reliable, answered any questions properly, generally a very professional businessApproximate cost: $4000
Thanks to these guys who restored the faith that "tradie's" can be on time, clean and efficient.Appreciated the completion of work before the business wound up for a well earnt festive season break. Definitely will recommend to any friends who are looking to upgrade or install cooling (or heating).Approximate cost: $3800
Evap aircon installed throughout the house and not a spot of mess left anywhere! Workmen were obliging and pre installation work and communications outstanding. A very professional company!Approximate cost: $5000
Installation of Heating and cooling, workmen were very quick to get the job done, quality finish. Not happy about the bank charges for paying by credit card. this should be factored into pricing not passed onto customer at an additional cost.
Very professional, prompt and an all round great company to deal with. Appointments were made to fit in with my availability which made things very easy for me. Thank you!Approximate cost: $2,500
Installation of two split system air conditioners. Staff were incredibly helpful. Service was excellent. Installers arrived on time. Air conditioners are brilliant. Highest possible recommendation. Thank you.Approximate cost: $6000
Had a Bonaire Evap installed with 7 outlets in a single storey house. Good customer service. Staff were friendly. Evap working well since installation.

Approximate cost: $4620

Ducted heating installation,prompt,professional service. Polite workmen who arrived on time and cleaned up their mess
change over evaporate cooler to existing dropper,powerpoint and waterline. workers were friendly and cleaned up before leaving.job well done

Approximate cost: $2760.00

I received a quote from Paul who provided an on-site visit. He was on time, polite and thorough. In the end, I chose a more competitive quote, but would recommend this company based on initial dealings.

Approximate cost: $10000

The heater unit was replaced with a larger more efficient unit. This required access being made to the roof cavity from outside to remove the original unit and to put the new unit in its place.The work was carried out without any fuss and all related "mess" was cleaned up by the tradesmen at the completion of the job. The old unit was removed by the tradesmen. The men caused no disruption, worked efficiently and completed the job quickly.

Approximate cost: $3,200

We had a new Wall Furnace installed. The Installation went ahead on time. Cleanly installed and how to operate clearly explained. Friendly Service man, when purchasing unit all pros & cons were explained to us.
They were great with their service of installing air conditioning into both properties and were very efficient in the installation and the guys were very courteous.
Really good company. I had called 5 people to get quotes, and only two actually called back. The other company came over and had a cursory glance at my broken down 30 year old system and named a price on the spot. Maroondah Heating and Cooling actually spent time doing a proper quote, checking out the old ducts, diagrams of the house and then gave me a quote that was $500 better!The guys who came and did the install were great too, inspected all the old ducts and explained that even thought they are old, they are fine, and then exactly why they are fine. Cleaned up after the installation and were considerate of my husband who was working from home that day too. And a very quick job as well! There was only a two day wait in booking it in and installation. Would totally recommend, even though they were booked out for a week for the initial quote, it was worth the wait.
It is not often that writing a review about a company has given me such pleasure. My wife and I cannot praise too highly Dean and John for their work and commitment in doing an excellent job. Its certainly the first time we have seen tradesmen turning up with their own vacuum cleaner! Maroondah Air should be very proud of, and happy, that they have two tradesmen who obviously believe, and have been brought up to understand, there is nothing wrong in practicing those long gone days of hard work and courtesy. To coin the old phrase old habits die hard and as long as Maroondah Air employs people like this they cannot go wrong. It would be extremely remiss of me not to mention Bob who started the ball rolling when he first came to see us regarding the best installation within our means.Bob was extremely helpful, explained the problem with the ducting to the exhaust vent, how it had been incorrectly installed and the problem that may well have caused the central heating unit we had installed, to give up the ghost. Bob was extremely professional, polite and, more importantly, knew exactly what he was talking about in ...
We were recommended to you by our neighbors, and we can now see why.
Chris Dennis of Surrey HillsChris Dennis of Surrey Hills
Hi I just wanted to say thanks to the installers and electricians who carried out my recent installation. They were very professional and did a great neat and tidy installation. I am more than happy with the installation. As a tradie myself it is great to see fellow tradies who take pride in their work. Well done to those involved