Hi Stuart, I just wanted to take the time to thank you and the team for a great service.
The installation was performed on Tuesday and took less than a day. The property is effectively a triple storey town house with no access to the rear courtyard other than to go through the house – so it made it challenging! The heater was installed under the house and the ~130 kg add-on in the rear courtyard.
Dean was thorough with his assessment, great to deal with, provided value-add suggestions (which I took on-board) and constantly kept me informed along the way on the design and cost even after I requested a late change to the initial design and after the initial quote. It was his practical approach, honesty and his ability to identify opportunities for the customer that resonated with me.
Dayle led the installation at the property. The installation was efficiently executed and the team was very mindful of not leaving the floors and walls dirty (even though it didn’t bother me – collateral damage as far as I am concerned). But I was impressed with the effort to minimise this compared to other installations I have experienced in the past. Dayle always made himself available to answer all my questions, even during the installation. He kept me informed on every decision he made that may vary from the planned design due to the constraints of the environment, with detailed explanations. He too was very customer focused. For example, the return air was embedded in a storage area under the stair case. He had requested the team to house the return air with one side slanted to reduce the impact on the storage space – brilliant!
Really happy from start to end and I will be recommending you to my friends and family too.
A great team! Thank- you
Many Thanks Ev